Real Finance is a Responsible Lender - We have a legal obligation to ensure we exercise the care, diligence, and skill of a Responsible Lender at all times.If you need a form or document from us, it's likely to be found here. If you have any questions, please contact us.
To help you get sorted out as quickly as possible, please find a whole range of forms you might need. Clicking on any of the links will start a PDF file download or open a new window.
PDF files need Adobe Reader to view them. Don’t have Adobe Reader? Get it here free.
It’s so much faster to apply online, but we know sometimes you might want the paper version.
If you do not know your client reference, please contact us on 0800 21 21 21 before using any of these forms.
As we are a preferred Direct Debit Initiator, your DD Authority forms should be posted to us instead of your bank. You can find our postal address here.
Real Finance is here to help manage your financial goals and challenges whenever you have them. If things have changed since you obtained your loan and you find you are now struggling financially, communication is the key to ensuring you receive proper care and consideration for you, and the maintenance of your loan account/s.
Real Finance encourages you to Contact us today rather than letting things spiral out of control, because when the damage is already done, it’s more difficult to manage and there are less options available.
Options may be temporary or permanent and involve one or multiple solutions being provided at once, depending on your circumstances.
Each member of our team prides themself on the high quality of our services and the credit products which we provide our valued Consumer customers. However, as part of our quality assurance, we acknowledge that we may not get it right every single time and we value your feedback – as learning where we’ve done something wrong and then fixing it allows us to become a better Company.
If you would like to raise an issue with us, whether it be feedback about where we might be able to strengthen our service quality, improve our systems or technology, or a complaint about a product or service which we have provided you, please raise this with us via our Consumer Complaint Page below.
We promise to handle your issue with the care you deserve as a highly valued customer of Real Finance.
Thinking about insurance is often only done after it’s too late. Real Finance’s loan related insurance products help cover your loan repayments in the event of financial crisis and motor vehicles for accident and/or breakdown.
Don’t be caught short! You can find out more about our Insurance Products here.
If you wish to make a claim against a policy which Real Finance has provided for you, it’s quicker to contact the insurer themselves (their contact details are on your policy) to do so. If you encounter any issues, we are here to help.
Credit Contract Insurance (CCI) – Policy Booklet
Comprehensive Vehicle Insurance (CVI) – Policy Booklet
Mechanical Breakdown Insurance (MBI) Policies
Loan Equity Insurance (GAP Cover) – Policy Booklet
“Real Finance listened to what I wanted, understood my requirements, then delivered a solution that was fit for my purposes first and foremost.”