Forms and documents
If you need a form or document from us, it’s likely to be found here. It’s so much faster to apply online, but we know sometimes you might want the paper version. If you have any questions, please contact us.
Clicking on any of the links will start a PDF file download or open a new window. PDF files need Adobe Reader to view them. Don’t have Adobe Reader? Get it here free.
Loan Applications, Terms and Conditions, and Sample Forms
It’s so much faster to apply online, but we know sometimes you might want the paper version.
- Application Checklist
- Identification Verification Options
- Business Loan Application Form – Updated 6 October 2022
- Consumer Loan Application Form – Updated 6 October 2022
- Beneficial Ownership Declaration
- Privacy and Consent Disclaimer – Updated 21 March 2025
- Disclosure Documentation for Consumer Credit Lending – Sample Form – Updated 28 August 2019
- Standard Terms and Conditions for Consumer Lending – Our Operative Terms – Current from 16 January 2020
- Acknowledgement And Agreement of Guarantor(s) – Updated 28 August 2019
Loan Repayment Forms
If you do not know your client reference, please contact us on 0800 21 21 21 before using any of these forms.
As we are a preferred Direct Debit Initiator, your DD Authority forms should be posted to us instead of your bank. You can find our postal address here.
- Direct Debit Authority – Wellington or Canterbury
- Automatic Payment Form – Wellington or Canterbury
- Payclerk Deduction Form – Wellington or Canterbury
Problems with your Loan or Repayments?
Real Finance is here to help manage your financial goals and challenges whenever you have them. If things have changed since you obtained your loan and you find you are now struggling financially, communication is the key to ensuring you receive proper care and consideration for you, and the maintenance of your loan account/s.
Real Finance encourages you to Contact us today rather than letting things spiral out of control, because when the damage is already done, it’s more difficult to manage and there are less options available.
Options may be temporary or permanent and involve one or multiple solutions being provided at once, depending on your circumstances.
- Responsible Lending Brochure
- Consumer Unforeseen Hardship Application Form – Updated 1 December 2020
Compliments or Complaints?
Each member of our team prides themself on the high quality of our services and the credit products which we provide our valued Consumer customers. However, as part of our quality assurance, we acknowledge that we may not get it right every single time and we value your feedback – as learning where we’ve done something wrong and then fixing it allows us to become a better Company.
If you would like to raise an issue with us, whether it be feedback about where we might be able to strengthen our service quality, improve our systems or technology, or a complaint about a product or service which we have provided you, please raise this with us via our Consumer Complaint Page below.
We promise to handle your issue with the care you deserve as a highly valued customer of Real Finance.
Insurance
Thinking about insurance is often only done after it’s too late. Real Finance’s loan related insurance products help cover your loan repayments in the event of financial crisis and motor vehicles for accident and/or breakdown.
Don’t be caught short! You can find out more about our Insurance Products here.
If you wish to make a claim against a policy which Real Finance has provided for you, it’s quicker to contact the insurer themselves (their contact details are on your policy) to do so. If you encounter any issues, we are here to help.
Credit Contract Insurance (CCI) – Policy Booklet
Comprehensive Vehicle Insurance (CVI) – Policy Booklet
Mechanical Breakdown Insurance (MBI) Policies
- Elite Cover – Policy Booklet
- Elite Cover Plus – Policy Booklet
- Eco Cover – Policy Booklet
Loan Equity Insurance (GAP Cover) – Policy Booklet
