Compliments

Real Finance is proud to offer our clients a superior level of customer service, and your satisfaction is very important to us.

We’re a bunch of dedicated people who take great pride in the environment we create for our team and our valued clients. We would love to hear the things we are doing right. If you have a compliment which you would like to share, get in touch with your usual account manager or fill in the form below.

Complaints

At Real Finance, we’re committed to delivering excellent service. If something’s gone wrong or hasn’t met your expectations, please let us know so we can make it right and continue improving.

You can contact us by phone (0800 21 21 21), email, post, in person, or by using the complaint form below. We’ll confirm once we’ve received your complaint and begin investigating straight away.

We aim to respond within 7 days. If we need more information, we’ll get in touch before then. Depending on the nature of the complaint, we may have up to 40 working days to resolve it under relevant legislation (FMCA or CCCFA).

If you’re not satisfied with the outcome, you can refer your complaint to an independent external dispute resolution service—free of charge.

Our external disputes resolution provider

Financial Services Complaints Limited
Phone: 0800 347 257, or 04 472 3725
Fax: 04 472 3727
Email: info@fscl.org.nz
Website: www.fscl.org.nz
Postal Address: PO Box 5967, Lambton Quay, Wellington 6145